PRIVACY POLICY (EU)

This privacy statement was last updated on May 18, 2019 and applies to citizens of the European Economic Area.

In this privacy statement, we explain what we do with the data we obtain about you via https://nextlevelbros.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1 Purpose, data and retention period

1.1 We use your data for the following purpose:
Contact - Through phone, mail, email and/or webforms
For this purpose we use the following data:
  • Name, Address and City
  • Email address
  • Visitor behavior
  • Social media accounts
  • Telephone number
  • Other:
Settings and Preference data required for delivering our services
The basis on which we may process these data is:
Consent obtained
Retention period
We retain this data upon termination of the service for the following number of months: 24
1.2 We use your data for the following purpose:
Payments
For this purpose we use the following data:
  • Name, Address and City
  • Email address
  • Financial data
  • IP Address
The basis on which we may process these data is:
Performance of an agreement
Retention period
We retain this data upon termination of the service for the following number of months: 120
1.3 We use your data for the following purpose:
Registering an account
For this purpose we use the following data:
  • Name, Address and City
  • Email address
  • Username, passwords and other account specific data
  • Other:
Account Settings and Preferences relevant to delivering our services
The basis on which we may process these data is:
Performance of an agreement
Retention period
We retain this data upon termination of the service for the following number of months: 24
1.4 We use your data for the following purpose:
To support services or products that your customer wants to buy or have purchased
For this purpose we use the following data:
  • Name, Address and City
  • Email address
  • Username, passwords and other account specific data
  • Location
  • Social media accounts
  • Telephone number
  • Other:
Settings and Preferences required for delivering our services
The basis on which we may process these data is:
Performance of an agreement
Retention period
We retain this data upon termination of the service for the following number of months: 24
1.5 We use your data for the following purpose:
To be able to comply with legal obligations
For this purpose we use the following data:
  • Financial data
The basis on which we may process these data is:
Legal obligation
Retention period
We retain this data upon termination of the service for the following number of months: 120
1.6 We use your data for the following purpose:
Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
  • IP Address
  • Location
  • Visitor behavior
  • Other:
Google Analytics Data
The basis on which we may process these data is:
Consent obtained
Retention period
Upon termination of the service we retain this data for the following period: 24.
1.7 We use your data for the following purpose:
To be able to offer personalized products and services.
For this purpose we use the following data:
  • Name, Address and City
  • Email address
  • Username, passwords and other account specific data
  • Social media accounts
  • Telephone number
  • Other:
Additional Settings and Preferences required for delivering our services
The basis on which we may process these data is:
Performance of an agreement
Retention period
We retain this data upon termination of the service for the following number of months: 24

2 Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

Name: PayPal
Country: United States
Purpose: Payments

Name: EveryPay
Country: Greece
Purpose: Payments

3 Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Statement
We have concluded a data processing agreement with Google.

4 Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

The security measures we use consist of:

  • Username and Password
  • TLS / SSL
  • DKIM, SPF en DMARC
  • Security software

5 Third party websites

This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

6 Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

7 Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

8 Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

9 Data Protection Officer

Our Data Protection Officer has been registered with the data protection authority in an EU Member State. If you have any questions or requests with respect to this privacy statement or for the Data Protection Officer, you may contact Alexanter Pereira, via office@nextlevelbros.com or by telephone on +30.211.198.5839.

10 Contact details

Nextlevelbros O.E.
Elefth. Venizelou 19
Pefki 15121
Attica, Greece
Greece
Website: https://nextlevelbros.com
Email: support@nextlevelbros.com
Phone number: +30.211.198.5839

Annex

NextLevelBros E-Shop

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we may track and collect the following:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Your Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping, for Spam detection, and for our website analytics so we can be aware of the traffic on our website.
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of your cart contents, preferences and log-in status while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your:

  • name
  • billing address
  • shipping address
  • email address
  • phone number
  • credit card/payment details and optional account information like username and password.

We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. If you sign up for Social Media management or Promotion services, we will ask you for, and store information such as:

  • Social Media Account information like username and password
  • Any targeting, preferences and account management settings relating to the service you have purchased from us

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

We will also store comments or reviews, if you choose to leave them.

Our e-shop collects location data from customers which can be used by Conditional Shipping and Payments to conditionally disable specific shipping and payment options depending on user location.

Comments

When visitors leave comments on the site we collect the data shown in the comments form and the visitor’s IP address and browser user agent string to help spam detection. Visitor comments and may be checked through an automated spam detection service.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles and content on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments

For the purposes of processing recurring subscription payments, we may store the customer's name, billing address, shipping address, email address, phone number and credit card/payment details.

We accept payments through PayPal and EveryPay. When processing payments, some of your data will be passed to PayPal or EveryPay, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy or EveryPay Privacy Policy for more details.